187. Yes, There Are Stupid Questions (Let’s Talk About Why)
There's this phrase that you've probably heard, and the phrase goes like this.
There's no stupid questions. And
I get why people say it, because they're trying to
encourage people to be curious, make people feel safe, open up.
Basically they're saying, and it's a safe place. But here's the problem. I don't actually
believe that that is true. In my work with leaders
in families, as a family therapist and
with married couples, I've seen that some questions
don't create clarity at all. They actually create
confusion. Some questions don't move us forward, they keep us
stuck. And some questions quietly protect our comfort
and our ego and our fear. And while we pretend to be curious,
they're making things worse. The quality of your life is directly
related to your willingness to have courageous conversations.
And all courageous conversations occur because someone
has had the bravery to
ask a courageous, high quality question.
So today we're gonna talk about the difference between good questions and bad
questions. Not to shame anybody, but to help you grow
and to think and to lead better and to engage others better. Because
if you want better answers in your interactions, you gotta start
by asking better question.
So let's go ahead and dive in. Something I did recently, and I want to
share something I feel like is is brave, is I invited
somebody to go skiing with me that I don't know very well, just to get
to know them better. I don't know how it's going to work out. I think
it's going to hopefully work out pretty good, but we'll see how it goes. Now,
there's good questions and there's bad questions. That was a good question. I mean, I
had to let go of the outcome. I had to actually step out. And the
reason I share that is to challenge you to do the same. Because we grow
when we do brave things in our lives. And in fact, nothing's
more important to your growth and your mental health and your confidence than
reaching out and not playing it safe.
So, topic of the podcast today is, yes, there are stupid
questions. And let's talk about why. Welcome to the Decide youe
Legacy podcast. I'm your host, Adam Gragg. I'm a coach and a
family therapist. I founded Decide youe Legacy in
2012. And what we do is help leaders and their teams
dig deep, face the issues they're avoiding so they can take productive action,
move the needle, make progress. And from my point of view,
everybody's a leader. You're a leader if you have influence, and you all have influence.
People are watching You. I'm going to discuss three
decisions today that leaders make that
stop them from asking these stupid questions. And just kind of a
caveat is, stupid's a strong word, but when we think about
it's bad questions, questions that don't move people forward, don't let
that trigger you. I'm not saying you're stupid. If you ask these things, ask these
types of questions. I ask them, I struggle with them. I make
podcasts for first myself and then I make it to help other people.
So this has helped me primarily.
And it's gonna be helpful to you though. So
what a question is a better question. You
know, when, when it opens people up, when they
are triggered to engage, when they feel as if they have to think.
And I realized as a family therapist years ago that
the way people approach questions and conversations has a humongous impact
on the outcome of that conversation. So the way the conversation starts has an
impact on how it actually goes to a great extent because
questions can trigger high emotion. And we don't want to get people engaged
in their amygdala, which is the emotional center of their brain. We want to get
them engaged in their prefrontal cortex, where they can think and process
information. I will train people
leadership teams, first and foremost at the beginning on how to have a good conversation,
how to have an interaction that can move the needle, can make progress.
So you leave that interaction feeling inspired to take action.
A bad question is one
where it just doesn't feel good to the other person. When you asked
doesn't feel good, you leave the interaction feeling like,
huh, man, did we make any progress on that or did
I have to put my energy into defending myself? A bad question
relates to status where people one up each other, where it's
based on position and title. A bad question has this
sense of judgment to it and you know, as we talk today, I'm
going to give you details, but bad questions or stupid questions are going
to be closed ended versus open ended, which means a closed
ended question leads to a yes or a no answer. It doesn't get
somebody to think, you know, an
example would be, did you get that thing done?
Yes or no. It's not that that's a unnecessary question in certain
situations, but I'd even in that situation encourage you to make it an open ended
question. Bad questions are leading. People are
assuming in the question that
you have some sort of an answer that they pick up on that you'd like
them to give you, rather than a non leading
question, which is letting go of the outcome, it's letting go of your fear, basically.
And stupid questions have a negative tone. They don't
have genuine curiosity attached to them and they don't lead
towards clarity. So
you know, if you, if you have some
questions can keep people stuck, you know, because they trigger
defensiveness and they sense that you're trying to control
the outcome. They sense that you're trying to control
what they share, which is not a good thing.
And it's something that will close people down. So the
first decision that leaders make to move the
needle to make progress is they admit that not all questions are good
questions. And some of the questions they've been asking have not been good
questions. The reason is that if they
can't admit that they don't have enough self awareness to try to work on them,
try to work on it. They're, they're intentionally trying to frame their
questions in a way that's going to help everybody make progress. So they're letting
go of this image management of having to look like the
leader, of having to control the outcome. That's self awareness. Self
awareness is powerful. So that's the decision you make. You can choose
to become more self aware of yourself
and how you're interacting with people. And
you have these questions too that are fear based,
which makes them stupid questions. Meaning that
your own ego, your own fear is
leading you to asking the question in a way where you get the best answer,
the answer that you want in that situation.
And it's all fear. It's all you trying to control
things, which doesn't help people
to open up in. It can happen unintentionally that people ask
these questions that shut people down. It happens
unintentionally because you are used to approaching
things with a certain tone. You're used to approaching things with a
posture that closes people down. And yeah,
we can go into body language. I'm not going to do that here because I
don't think it's as nearly as relevant as self awareness. Because
you can have body language that seems open, but your tone
because you're not self aware is actually gonna close people down
amazingly. I can ask things, I can ask, use the exact same
words and share it in a way that shuts people
down. For example,
I think Troy is funny. Troy's the podcast, the Decide
youe Legacy podcast producer. And I, I say to Troy,
Troy, how did you get so funny?
That's a curious question. I think he'd probably respond to that in a positive way
or I could say same words. How did you get
so funny, Troy. And
you can see in my tone that I have a
level of annoyance in the posing of the question,
how did you get so funny? I mean, you can ask it really quick and
it can be judgmental and then you can even change that. And your tone and
the word why can go in front of it. And why often closes people down
because why has this just the connotation
to the word why can actually with people psychologically make them feel
as if they're boxed into a corner. So, you know, why are you so funny?
Why are you so funny? You know, And I could even change the word to
something negative like obnoxious. And that word, you
know, how did you get so obnoxious, Troy?
Can be phrased in a way that can be sound really
judgmental or if I'm lighthearted about it. And my tone is
like, man, you know, how did you get to be
so obnoxious? You know, and it can create a
non defensive posture based on my tone, really important.
So it's something you want to work on, it's something you want to practice. It's
something, it's something you want to be aware of. And good leaders, great leaders, have
the self awareness to realize that their tone does have an impact,
as does timing, as does the word we use at the
front of the question. And the most impactful
words I found in my experience is what or how as far as
phrasing a question, what or how leads to the best result. Or it
can be things like elaboration type questions like tell me more, give me an
example, give me an example. So, and
sometimes people can, they can believe
that they're asking a question where they sound responsible or wise, but they're
actually really shutting people down. So one thing that I've seen with some leaders
is they can manipulate in the way that they ask questions because
they'll ask multiple questions at once, which can be the
avoidance, an avoidance tactic of not putting someone in a position
where they can ask the one most important question. And so if I'm
in a coaching session with, if I'm at a coaching group session, I'm going to
correct that. I'm going to say that was multiple questions. Which one would
you like them to answer first? And sometimes people don't like that who are used
to asking complicated questions because they've gotten their way
based on asking those types of questions. You want to ask one question
at a time often as well. They
can sound smart in their questions, but they're really leading
because it's Not a question. And that is one big point is that sometimes we
ask questions. They're not really questions, they're just phrased as a question.
That's all they're doing. So for example, someone could say
like, you know, X, Y and Z company made this decision
and then everyone in the room knows that XYZ Company's not doing too well.
Right. So there's a bias from the pro when
they present the question and they say, they say X, Y and Z company made
this type of decision here. You know, what, what do you guys want to do?
So sounds good on the surface, but they've already led the
question with phrasing it related to this company that's
struggling. And so of course they're not going to want to answer in a way
that's aligned with that company's decision making process. Whether it's good
or bad. They're closing the answers to that question.
And that's a problem right there. So it sounds responsible, sounds wise,
but really it's avoidance. And that's what happens with questions
is the bad ones, the stupid ones, are avoiding the core issue
and addressing the topic that really needs to be actually addressed. So the second decision
that really great leaders make when they're asking questions is they're letting
go of the outcome. They're, they're letting go of control. And basically what
that means is they're letting go of listening to their ego and making decisions
that are ego based. So I deal with
some clients and over time this changes and everything, but there can be this
status orientation and it can be this, you know, where do you
have a lake house or what kind of travel
do you go on, that kind of thing. And usually what I feel
when that becomes the center of the interaction or it's subtly
planted in the interaction is that it's a status orientation. And status
is how somebody describes somebody else that they don't actually know.
They don't actually know you, but they're equating status to you, which
doesn't say anything about your relationship with them. So people who
name drop will often do it in a way where it's status oriented. We don't
want to do that because that's ego driven. Now great leaders, they let go of
that and amazingly, you don't have to.
Actually, you can have tremendous success in life and not be ego driven.
It's not this universal thing. I mean, I know very, very
financially successful people who I would not say are ego driven. And
you wouldn't necessarily know what they do or how they travel or where
they have ski home, but, but you
know, I know what they do and how they live. And it's
incredibly encouraging because there's no like
equation. You know, there's no perfect way of identifying how
somebody, how much success somebody has by what you see externally. You
know, that's, that's a fallacy. It really is. So
you want to be the person who is willing to go
first in asking questions, to let go and to see that there's real freedom when
you do let go. Because that's where the good stuff happens. When you let go
of the outcome, it's bravery. And
you can ask questions that provide a sense of safety for people. You know, you
can get to see people openly
engaged and energized when you phrase the question in a
way where everybody has to think where they feel safe, where you know, where they
know that the outcome and your answer is not
something that they want to control because they're brave.
Now avoidance comes in all kinds of different forms. I mean, people can
avoid through excuses, they can avoid through justification and
minimization, but it's all fear. And it's all this fear of actually being in
situations where you can engage, where you can be called out
potentially because your behavior is then in
a position where you could be called out on it. But brave people do that.
They want the feedback, they want the insight, they
want to know that they can grow and they want other people in their
corner. It'll want to be in a status based position. They don't want to be
in a situation where the questions they ask are closed
ended and open ended because they see the blessings in letting go and
the freedom that's on the other side and the growth that's on the other side.
So they let go of control. And
you know, if you want to ask and start asking better questions,
well, first of all, letting go, you got to let go
of this. I'm compelled to ask a certain question
or to make a certain statement. You know, when you're compelled, your emotions are
very high and you have this sense of urgency. But often that urgency
is not driven by what's most important. It's driven by ego,
your own fear. And you want to let go of that, you know,
because you'll end up doing things that damage your career and your
relationships and the dynamics you have in relationships. You want to
have this orientation of saying like I to listen and learn so I
can become better. And it's not about me, it's about them. It's about
helping other people you will have
people in your life that are takers, everybody does. And you'll have
people in your life that are givers. And over
time, one of the great parts about life is you can start
engaging in the givers much more and identifying the
givers where it's not about them and their ego, it's actually about
helping other people and growing up. And they're the ones that are willing to ask
the open ended questions, they're the ones that are willing to ask the non leading
questions, they're the ones that are willing to think and let go of their
ego and ask those better questions.
So you want to pay attention to that in your own self. You know,
what is your objective? Is it to connect or is it to get
status? Is it to learn and listen or is it
to feel good about yourself and to not actually be
challenged? Are you saying this and are you agreeing because
you simply want to placate or do you really want to engage
and learn and grow and build the relationship
that's crucial right there. So if you want to get better, you want to
internally look at yourself and check your motives before you ask the question,
before you speak, before you share. And if I could give
leaders one thing to think about, you know, if you want to ask a better
question, have the orientation you're going to learn as much as you can
and that it's you're going to grow as much as you can, you're going
to help as much as you possibly can. And that leads me
to the third decision that great
leaders make. And they say that it's not
about me, it's not about me, they let go of it being
about themselves and that's a very brave thing
to do. So
when they are saying it's not about me, then they're learning to let the
other person have their place in the interaction. They're willing to
say I can help them, I can actually help somebody else
in this situation and in this interaction. And if you go into
interactions and they get and pick up on the fact that you are trying to
help them, that you're trying to encourage them, then they're going to be
open to those interactions first and foremost and they're going to actually let their guard
down and it's going to take some time. So check out the article.
This is a brand new article that I have coming out. It's called yes, it's
same article, same title as the podcast. Yes, there are stupid questions,
let's talk about why. And in that article I'm going to list
some open ended questions that are my favorites to ask.
And you'll have a chance to get a PDF of those down
of those questions as well through that article. So you want to check
that out. Goes with this podcast. Good
stuff. So in review, great leaders when it comes to
asking questions, they don't ask stupid ones.
Instead they make the decision to admit that sometimes they can ask
stupid ones so they can change. They make the decision to let go of the
outcome and they make the decision to not make it about themselves.
And here's the truth man. Asking questions doesn't
automatically make you wise. Asking
intentional questions, asking courageous questions,
asking honest questions, asking the right questions
in the right fashion does bad questions
give you short term comfort? Bad questions are just another
disguise for avoiding bad questions. Just maintain the
status quo. Bad questions are self protective. Good
questions create clarity. Good questions create
connection. Good questions create results.
So this week pay attention to the questions that you're asking. Especially when you feel
stuck, when you feel frustrated, when you feel defensive, don't ask
questions that feel the easiest or feel compelled.
You feel compelled to ask. Ask the ones that feel the most honest
and that deal with the biggest issue at hand.
Because better questions don't change conversations. Actually they
change relationships and they change lives. So in the
next episode you're really going to want to check this out because it's on being
encouraging as a leader, which actually encouragement to give other
people courage, which as a leader, if you're the guy who
gives people courage, then you're going to be in a position where
other people are going to be less defensive of your
questions no matter how you pose them, because they
are going to know your motives. And the bigger the connection, the
deeper the connection. People understand the motive behind the question. So it
doesn't mean you can't ask stupid questions anymore. It just means that they're not going
to necessarily be defensive even if you do ask a stupid question. And they're going
to be able to say let's go deeper in this and even try to rephrase
your question so it can be answered. And you know, if this
podcast challenged you, which I know it does, me
personally. So share it with another leader on your team and share it with
somebody in your family who's ready to grow. Share it
and then ask yourself one better question
today for your own journaling and ask one better question to somebody else
as well. And so growth is an ongoing process. We decide
and then we act and then we repeat. So we grow through
gaining insight, which you gained today and Then we have to actually
make a commitment and then take an action. That's the growth process we have
to make. We have to take an action. So what insight did you gain today
and what action are you gonna take today? 80% of
transformation and change is taking action. Only
20% is insight. So you want to take some action, an action you can
take as well as follow me, follow Decide youe Legacy and
then leave it a rating and review on Apple or Spotify. And you can follow
our blog at Decide youe Legacy as well. And then another thing you can do
is subscribe to Shadowproof Yourself Light. So you get seven small steps and
to a giant leap in your confidence and you can hit the link as well.
So to decide means that you're eliminating other options.
You're like, man, I'm going to give this a shot. I'm going to do it
and I'm going to get it done. You're writing it down, you're telling somebody about
it. Your legacy is the impact your life has on other
people. Not just right now, today, but when you're actually gone. And
there's no positive change in your life unless you decide
to change. And your legacy depends on the decisions that you
make today. So in closing, as I always do,
live the life today that you want to be remembered for 10 years
after you're gone. You decide your legacy, nobody else.
I appreciate you greatly and I'll see you next time.